Please read this document carefully
Table of contents
Deposit Agreement and Disclosures
General Rules Governing Deposit Accounts
Using Ahead Visa® Debit Card
Electronic Funds Transfer Disclosure and Special Terms and Conditions
Funds Availability Policy
IMPORTANT – PLEASE READ CAREFULLY. THIS AGREEMENT CONTAINS AN ARBITRATION PROVISION ("ARBITRATION" SECTION) REQUIRING ALL CLAIMS TO BE RESOLVED BY WAY OF BINDING ARBITRATION.
DEPOSIT AGREEMENT AND DISCLOSURES
This agreement outlines the Deposit AccountAgreement (the “Agreement”) related to the non-interest bearing Ahead Demand DepositAccount (the “Account” or “Deposit Account”) available from The Bancorp Bank, Wilmington, Delaware, member of theFederal Deposit Insurance Corporation (“FDIC”), (the “The Bancorp Bank”, the“Bank” or “Issuer”) on behalf of Ahead Financials, LLC, the program partner responsible for managing the Account (“Ahead”). “We”, “our”, and “us” refer to the Bank, our successors, affiliates, or assignees. “You”, “your”, “Accountholder”and “member” refer to the owner of the Deposit Account.
To open an Account, visit the Ahead Website(the “Website”) at www.aheadmoney.com or download the Ahead mobile banking application (the “App”). The Account is not designed for business use, and we may close the Account if we determine it is being used for business purposes. We may refuse to process any transaction(s) that we believe may violate the terms of this Agreement.
Business DaysOur business days are Monday through Friday, excluding federal holidays (even if we are open). Any references to “days” found in thisAgreement are calendar days unless indicated otherwise.
Who is Eligible for an Account
The Account is available to citizens and permanent residents of the fifty (50) United States (“U.S.”) and the District of Columbia who are at least 18 years of age with a valid Social Security number. You must agree to accept electronic, rather than paper statements- this means; (i) you must keep us supplied with your valid email address; and (ii) you must agree to accept electronic delivery of all account communications (such as end-of-year tax forms and electronic statements).
We may use information from third parties to help us determine if we should open your Account.
Opening an Account
Important information about procedures for opening a new Account. To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an Account. What this means for you: When you open an Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.
The Account consists of the online transaction demand deposit account used to make payments and transfers to third parties online or through the use of the Ahead Visa® Debit Card (the “Card”) that is automatically issued with the Account.
Account Titling and Ownership
The Account may only be owned and titled in the name of one person who may deposit, transfer, or withdraw funds. The Account cannot be owned or titled jointly, by an organization, as Payable on Death (“POD”) or “In Trust For” (“ITF”).
Death or Incapacitation
You or your appointed party, designee, or appointed individual agree to notify us promptly if you die or become legally incapacitated. We will continue to accept deposits and process transaction instructions into and from your Account until we are: (a) notified of your death or adjudication of incompetency and (b) have a reasonable opportunity to act. You agree that, even if we have knowledge of your death we may pay or process transactions on your Account on or before the date of death for up to ten (10) days after that date unless ordered to stop payment by someone claiming interest in the Account. We may require additional documentation to confirm any claims made on the Account.
Power of Attorney
You may give another person authority to make transactions on your Account by giving power of attorney to another individual. The Account owner and person executing power of attorney over a deposit account is known as the "Principal." The person granted Power of Attorney for thePrincipal is known as the "Agent." We may refuse to accept a power of attorney for reasonable cause, and we may require the Agent to sign an affidavit stating that the power of attorney presented to us is a true copy and that, to the best of the Agent's knowledge, the Principal continues to be alive and competent and that the relevant powers of the Agent have not been amended or terminated. The Principal is responsible to provide us with any information if an affidavit presented to us is untrue or misleading or if the Agent exceeds the authority granted by the Principal in the power of attorney. The Agent is required to notify us in writing if the Principal dies or is declared incompetent. The power of attorney will continue in force until a) we receive written revocation from the Principal; b) we receive written notification of the Principal’s death, orc) we receive written notification of the death or incapacity of the Agent.
Our Relationship With You
This Agreement and the deposit relationship do not create a fiduciary relationship.
General Rules Governing Deposit Accounts
The Account and your obligations under this Agreement may not be assigned. We may transfer our rights under this Agreement. Use of the Account is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at any time. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. This Agreement will be governed by the law of the State of Delaware except to the extent governed by federal law.
Deposits to the Account
You may make deposits to your Account using any of the following methods and subject to the limitations stated in the table below:
Frequency and / or Dollar Limits
Minimum balance to open an Account
$10,000.00 per transaction
$10,000.00 per calendar month
Cash Deposits** (available within 2 hours of after depositing at Green Dot locations)
Maximum 3 deposits per calendar day
$1,000.00 per deposit
$1,000.00 per calendar day
$10,000.00 per calendar month
ACH transfers initiated from an outside financial institution***
No limit to the number of times per calendar day, No maximum dollar limit
ACH transfers to the Account using the App
Maximum 3 deposits per calendar day
$1,000.00 per deposit
$1,000.00 per calendar day
$10,000.00 per calendar month
*Your account number and bank routing number may be used for the purpose of initiating direct deposits to your Account. The recipient's name on any direct deposit(s) the Bank receives must match the name of the Accountholder. Any direct deposits received in a name other than the name registered to the Account may be returned to the originator.
**THIRD PARTY MONEY TRANSFER services used to deposit funds to your Account may impose their own terms and conditions including fees, per transaction, daily, weekly or monthly limits on the frequency or amount of cash you may deposit to the Account. When you deposit cash, the funds are transferred by the third party to The Bancorp Bank. The funds will be FDIC insured once the Bank receives the funds from the third party.
***Direct deposits from an outside financial institution: The recipient’s name on any such deposits we receive must match the Accountholder’s name. Any such deposits received in another name will be returned to the originator.
IMPORTANT: IF YOUR ACCOUNT NUMBER CHANGES, YOU MUST IMMEDIATELY NOTIFY YOUR EMPLOYER OR ANY OTHER PAYORS. YOU MUST PROVIDE THEM WITH THE NEW ACCOUNT NUMBER TO ENSURE THAT THE FUNDS ARE PROPERLY CREDITED TO YOUR ACCOUNT AND THAT DIRECT DEPOSIT ACTIVITY CONTINUES UNINTERRUPTED.
Transferring Funds from Your Account
You may link an external, U.S.-issued bank account in your name (an “Eligible Account”) to transfer funds from your Account to an Eligible Account. Such transfers typically take up to three (3) business days, but, for a fee, can be made instantly. Your ability to transfer funds to an Eligible Account may be delayed depending on circumstances, such as fraud or risk screens.
Standard Transfers to an Eligible Account. You may electronically transfer funds from your Account to an Eligible Account. By selecting an Eligible Account as your deposit location, you are requesting that we settle an electronic transfer to your Eligible Account. Through our settlement processor, we will settle these electronic transfers (via the Automated Clearing House (“ACH”)) in the amount you instruct. You will not be able to cancel the ACH transfer. Standard transfers typically take up to three (3) business days to arrive into your Eligible Account. Limitations on the amount of funds you may transfer to your Eligible Account are described in Section II labeled, “Electronic Funds Transfer Disclosures and Special Terms and Conditions.”
Instant Transfers to an Eligible Account. You may transfer funds from your Account to an Eligible Account instantly via the Instant Transfer feature, which is subject to the fees described in Section III labeled, “Fee Schedule.” Limitations on the amount of funds you may transfer to your Eligible Account are described in Section II labeled, “Electronic Funds Transfer Disclosures and Special Terms and Conditions.”
Limitations and Liabilities. Transfers from your Account to an Eligible Account are limited as described herein, including the dollar amount and number of transfers available. We reserve the right to delay or further limit these transfers to allow us to screen for risk or fraud and may require that you provide additional information to verify your identity. Any attempt to transfer your funds from your Account to an Eligible Account during a payment investigation, may result in a hold on your funds to protect us or a third party against the risk of reversals, chargebacks, claims, fees, fines, penalties and other liability. To comply with applicable law, legal process, or governmental request, we may defer or redirect payout or restrict access to your funds. You will remain liable for all obligations related to your Account even after the Account is closed.
No Cash, Paper Checks or Foreign Currency
We are not liable for any deposits, including cash, lost in the mail, lost in transit, or not received by us.
Cash. We do not accept deposits made in cash. If you mail a cash deposit, the cash will be sent back to the address we have for you on file.
Paper Checks. Personal checks, cashier’s checks, and money orders may not be deposited by mail. All checks and money orders sent to us for deposit will be returned unless the full amount may be applied towards a negative balance, in which case the check or money order may or may not be deposited to the Account at our discretion.
Foreign Currency. We do not accept deposits in foreign currency. Any deposits received in foreign currency, cash or check, will be sent back to the address we have for you on file.
Please refer to Section IV labeled, “Funds Availability Policy” for additional information.
Your Account number and bank routing number can be used for preauthorized direct debits (“ACH Debits”) from merchants, Internet service or other utility service providers (“Merchants”) and for the purpose of initiating direct deposits to your Account These transfers will be processed under the Operating Rules of the National Automated Clearing House Association (“NACHA”) and you agree to comply with the NACHA rules. Detailed information regarding preauthorized transfers is available in Section II, labeled “Electronic Funds Transfer Disclosure and Special Terms and Conditions”.
Note: The recipient’s name on any direct deposit(s) we receive must match the name of the Accountholder. Any direct deposits received in a name other than the name registered to the Account will be returned to the originator.
IMPORTANT: If your Account number changes you must immediately notify the Merchants. You must provide them with the new Account number to ensure that the ACH Debit activity continues uninterrupted.
Problems That Could Occur with Deposits
Overpayments and Reversals. If funds are deposited or transferred into your Account by mistake or otherwise, we may correct the situation by deducting the amount of the deposit from your Account without prior notice to you. If there are not enough funds in your Account at that time, your Account could become overdrawn. See the “No Overdrafts” and “Right to Set Off” sections below for more information about what could occur if your Account has a negative balance.
You are not permitted to overdraw your Account, unless you are eligible for and enrolled in the Ahead Overdraft. If the available balance in your Account is not sufficient to cover any payment or withdrawal you have authorized, we can refuse to process the payment or withdrawal. If your Account balance becomes negative for any reason, you must make a deposit immediately to cover the negative balance. If your Account has a negative balance for an extended period of time and you have another account with us, we reserve the right to exercise our right to set off. See the “Right to Set Off” section below for details. If your Account has a negative balance for ninety (90) calendar days or more it will be closed.
For customers who are eligible for and enrolled in the Ahead Overdraft, the Bank will approve purchases that result in a negative balance on your Account up to $100.00. See the Ahead Overdraft Terms and Conditions available at https://www.aheadmoney.com/overdraft for full terms and conditions.
Right to Set Off
If your Account balance becomes and remains negative for fifteen (15) days, we can use the funds in any account you have with us to repay the amount owed on the negative balance Account. This means, we have the right to set-off any liability, direct or contingent, past, present or future that you owe against any account you have with us. Further, you grant us a lien on and security interest in the funds on deposit in each of your account(s) as security for all of your liabilities and obligations to us, now or in the future. We will notify you if we have exercised our right to set off.
Legal Processes Affecting Accounts
If legal action such as a garnishment, levy or other state of federal legal process (“Legal Process”) is brought against your Account, we may refuse to permit (or may limit) withdrawals or transfers from your Account until the Legal Process is satisfied or dismissed. Regardless of the terms of such garnishment, levy or other state or federal process, we have first claim to any and all funds in your Account. We will not contest on your behalf any such Legal Process and may take action to comply with such Legal Process as we determine to be appropriate in the circumstances without liability to you, even if any funds we may be required to pay out leaves insufficient funds to pay a transaction that you have authorized. Payment is made after satisfying any fees, charges or other debts owed to us. You agree that you are responsible for any expenses, including legal expenses and fees we incur due to any Legal Process on your Account. We may charge these expenses to your Account. You will indemnify us for any losses if we do this.
Amendment and Cancellation
We may amend or change the terms and conditions of this Agreement at any time by posting the amended Agreement on https://www.aheadmoney.com/deposit-agreement, and any such amendment shall be effective upon such posting to that Website. The current Agreement is available at https://www.aheadmoney.com/deposit-agreement. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. However, if the change is made for security purposes, we can implement such change without prior notice. We may cancel or suspend your Account or this Agreement at any time. You may cancel this Agreement by calling 833-33-AHEAD (833-332-4323) to close your Account. Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination.
If your Account is cancelled, closed or terminated for any reason, you may request the unused balance be returned to you via check sent to the mailing address we have in our records. For security purposes, you may be required to supply identification and address verification documentation prior to issuing a refund check. Allow fourteen (14) days for processing and mailing of the refund check. In the event the program is cancelled, closed, or terminated, we will send you prior notice, in accordance with applicable law. Specific information and instructions, including how to receive any remaining Account balance, will be in the notice. We reserve the right to refuse to return any unused balance amount less than $2.00.
Account Dormancy and Escheatment
An account that is inactive for a period of time may be considered dormant and is subject to escheatment. Each state has varying laws as to when an account is subject to escheatment and we may be required to send the balance in your Account to the state of your last known address. We will make all reasonable efforts to contact you before transferring the remaining balance of your Account to the applicable state. For an Account with an international address, the funds will be transferred to the State of Delaware.
Electronic statements are available to view and print in the App. Account statements are considered to be correct. Carefully review your statements each statement period and notify us of any errors within sixty (60) days of your statement becoming available. You also have a right to obtain a sixty (60) day history your Account transactions by calling us at 833-33-AHEAD (833-332-4323), sending us an email at email@example.com or by writing to us at 1750 Broadway, Suite 300, Oakland CA 94612. You will not automatically receive paper statements. To request a paper statement, you must call us at 833-33-AHEAD (833-332-4323).
You may not use your Account for online gambling or any illegal transactions. The Bank may refuse to process any transaction that it believes may violate the terms of this Agreement or applicable law. You acknowledge and agree that the Bank has no obligation to monitor, to review or to evaluate the legality of your transactions. To the fullest extent permitted by law, you agree to pay for any transaction that you authorized, even if that transaction is determined to be illegal.
Using the Ahead Visa® Debit Card
You will receive an Ahead Visa Debit Card (the “Card”) with your Account. You acknowledge and agree that the funds accessible through use of the Card are limited to the available funds of your Account. You can expect to receive the Card approximately 8 to 10 business days after your Account is approved and open. You agree to sign the back of the Card immediately upon receipt. The expiration date of the Card is identified on the back of the Card. The Card is the property of the Issuer and must be surrendered upon demand. The Card is nontransferable, and it may be cancelled, repossessed, or revoked at any time without prior notice subject to applicable law.
Activate the Card
You must activate the Card before it can be used. You may activate it by downloading the App and following the directions to activate your card. You may also activate your Card by calling 833-33-AHEAD (833-332-4323) and following the prompts. You will need to provide personal information in order for us to verify your identity.
Personal Identification Number
You will not receive a Personal Identification Number (“PIN”) with your Card. However, you will be prompted to select a PIN when you activate it in the App or if you activate by calling 833-33-AHEAD (833-332-4323). See the activation instructions in the “Activate the Card” section. You should not write or keep your PIN with your Card. Never share your PIN with anyone. When entering your PIN, be sure it cannot be observed by others and do not enter your PIN into any terminal that appears to be modified or suspicious. If you believe that anyone has gained unauthorized access to your PIN, you should advise us immediately following the procedures in the section labeled “Your Liability for Unauthorized Transfers.”
Authorized Card or Account Users
You are responsible for all authorized transactions initiated and fees incurred by use of the Card or Account. If you permit another person to have access to your Card, Card number(s), Account number(s) or PIN, we will treat this as if you have authorized such use and you will be liable for all transactions and fees incurred by those persons. You are wholly responsible for the use of your Account according to the terms and conditions of this Agreement.
You may not request an additional Card for another person.
Your Representations and Warranties
By activating the Card or by retaining, using or authorizing the use of the Card provided with the Account, you represent and warrant to us that: (i) you are at least 18 years of age (or older if you reside in a state where the majority age is older); (ii) you are a U.S. citizen or legal alien residing in the fifty (50) states of the United States (“U.S.”) or the District of Columbia; (iii) you have provided us with a verifiable U.S. street address (not a P.O. Box); (iv) the personal information that you provide to us in connection with the Account is true, correct and complete; (v) you received a copy of this Agreement and agree to be bound by and to comply with its terms; and (vi) you accept the Card.
Cash Access and Transaction Limitations
With your PIN, you may use the Card to obtain cash from your Account at any Automated Teller Machine (“ATM”) or any Point-of-Sale (“POS”) device, as permissible by a merchant, that bears the Visa®, Interlink®, Maestro® or Allpoint® Acceptance Mark(s). All ATM transactions are treated as cash withdrawal transactions. You may use the Card at an ATM and withdraw funds at a participating bank (Over The Counter “OTC” withdrawals). ATM and OTC cash withdrawals, funds withdrawn at a POS, and purchases are all subject to the $2,500.00 maximum amount that can be spent on the Card per calendar day. These are the itemized cash access and spending limits for your Account:
Frequency and/or Dollar Limits**†
No limit to the number of times per calendar day.
Up to $500.00 per calendar day, $2,500.00 per calendar month
Cash Back at POS*
No Limit to the number of times per calendar day,
Up to $500.00 per calendar day
Over the Counter “OTC” Withdrawals*
No limit to the number of times per calendar day, up to $500.00 per calendar day, up to $2,500.00 per calendar month
Card Purchases (Signature and PIN)
No limit to the number of times per calendar day, up to $2,500.00 per calendar day, up to $10,000.00 per calendar month
Your account number and bank routing number may be used for the purpose of initiating direct deposits to your Account. The recipient's name on any direct deposit(s) the Bank receives must match the name of the Accountholder. Any direct deposits received in a name other than the name registered to the Account may be returned to the originator.
*ATM owner-operators, merchants and participating banks may impose their own lower limits on cash withdrawals.
**Certain customers may be eligible for higher transfer limits based on Account history, at our discretion. New Accounts open less than thirty (30) calendar days or Accounts with a Card that has not been activated will be limited to a single transfer.
†The aggregate limit for ATM Withdrawals and OTC Withdrawals is $1,000.00 per calendar day.
You may use the Card to purchase or lease goods or services everywhere Visa debit, Interlink cards or Maestro cards are accepted as long as you do not exceed the available balance of your Account. Some merchants do not allow customers to conduct split transactions where the Card is used as partial payment for goods and services and the remainder of the balance is paid with another form of legal tender. If you wish to conduct a split transaction and it is permitted by the merchant, you must tell the merchant to charge only the exact amount of funds available in the Account to the Card. You must then arrange to pay the difference using another payment method. Some merchants may require payment for the remaining balance in cash. If you fail to inform the merchant that you would like to complete a split transaction prior to swiping the Card, the Card is likely to be declined.
If you use the Card at an automated fuel dispenser (“pay at the pump”), the transaction may be preauthorized for an amount up to $75.00 or more. If the Card is declined, even though you have sufficient funds available, you should pay for your purchase inside with the cashier. If you use the Card at a restaurant, a hotel, for a car rental purchase, or for similar purchases, the transaction may be preauthorized for the purchase amount plus up to 20% or more to ensure there are sufficient funds available to cover tips or incidental expenses incurred. A preauthorization will place a “hold” on those available funds until the merchant sends us the final payment amount of your purchase. Once the final payment amount is received, the preauthorized amount on hold will be removed. It may take up to seven (7) calendar days for the hold to be removed. During the hold period, you will not have access to the preauthorized amount.
All transactions relating to car rentals may result in a hold for that amount of funds for up to sixty (60) days.If you use the 16-digit Card number without presenting the Card (such as for a mail order, telephone, or Internet purchase), the legal effect will be the same as if you used the Card itself. For security reasons, we may limit the amount or number of transactions you can make with the Card. The Card cannot be redeemed for cash. You may not use the Card for online gambling or any illegal transaction.
Each time you use the Card, you authorize us to reduce the value available in the Account by the amount of the transaction and any applicable fees. You are not allowed to exceed the available amount in the Account through an individual transaction or a series of transactions. Nevertheless, if a transaction exceeds the balance of the funds available in the Account, you shall remain fully liable to us for the amount of the transaction and any applicable fees. See these provisions in Section C for additional details if your Account balance becomes negative: “7. No Overdrafts,” and “8. Right to Set Off.”
You do not have the right to stop payment on any purchase or payment transaction originated by use of the Card. If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds for up to sixty (60) days.
Non-Visa Debit Transactions
Certain protections and rights applicable only to Visa debit transactions as described in this Agreement will not apply to transactions processed on another network. If you do not enter a PIN, transactions may be processed as either a Visa debit transaction or on another network transaction. Should you choose to use a non-Visa network when making a transaction without a PIN, different terms may apply.
To initiate a Visa debit transaction at a point-of-sale, swipe the Card through the POS terminal, sign the receipt, or provide your 16-digit Card number for a mail order, telephone, or Internet purchase. To initiate a non-Visa debit transaction at the POS, enter your PIN at the POS terminal or provide your 16-digit Card number after clearly indicating a preference to route your transaction as a non-Visa debit transaction for certain bill payment, mail order, telephone, or Internet purchases.
Transactions Made in Foreign Currencies
If you obtain funds or make a purchase in a currency other than the currency in which the Card was issued, the amount deducted from the available balance of your Account will be converted by Visa into an amount in the currency of the Card. The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa from the range of rates available in wholesale currency markets for the applicable central processing date, which may vary from the rate Visa itself receives, or the government-mandated rate in effect for the applicable central processing date.
You should get a receipt at the time you make a transaction using the Card. You agree to retain, verify, and reconcile your transactions and receipts.
If you need to replace the Card for any reason except at Card expiration, please visit the App or contact 833-33-AHEAD (833-332-4323) to request a replacement Card. You will be required to sign into the App or provide personal information which may include your Account number, 16-digit Card number, full name, transaction history, copies of acceptable documentation, etc. You can expect to receive your new Card approximately 8 to 10 business days after your request for standard shipping, or 2 to 3 business days for express shipping.
The Card will expire no sooner than the date printed on the back of it. You will not be able to use the Card after the expiration date; however, a replacement Card will automatically be mailed to you prior to the expiration of the soon-to-expire Card. If you need a Card replacement for any reason other than the Card’s expiration, you may request one at any time by following the procedures in the section labeled “Card Replacement.”
If you provide your mobile phone number, other text message address, or download the App to another mobile device, and provide your consent in the App, Ahead may send you important notices to the mobile number, text message address, or mobile device you have provided in the App. In addition, if you provide your mobile phone number, other text message address, or download the App to another mobile device to Ahead, and consent to receive text messages relating to your Card and Account at that number, address, or device, third-party data and message fees may apply.
Verified Mobile Device
When using the App and other Card program services with your mobile device, you may provide a valid mobile device number or text message address in the App and verify such number or text message address as instructed. To verify your mobile device number or text message address, Ahead may send you a code via text message to the mobile device number or text message address you provide, and you must enter that code as instructed. If you change your mobile device number or text message address, you must promptly provide and verify your new mobile device number or text message address.
ELECTRONIC FUNDS TRANSFER DISCLOSURE AND SPECIAL TERMS AND CONDITIONS
Your Account number and bank routing number can be used for preauthorized direct debits (“ACH Debit(s)”) from merchants, Internet service or other utility service providers (“Merchants”) and for the purpose of initiating direct deposits (“ACH Credits”) to your Account.
Note: The recipient’s name on any direct deposit(s) or ACH Credit(s) we receive must match the name on the Account. Any direct deposits received in a name other than the name registered to the Account will be returned to the originator.
Limits on ACH Debit Transactions
Cut-off Time. The cut-off time for scheduling ACH transfers is midnight Pacific. Any transfer scheduled after the cut-off time will be treated as if it were scheduled on the next business day.
ACH Debit Limits. The limitations to the amount of funds that can be transferred from your Account per calendar day are as follows:
Frequency and/or Dollar Limits
No limits to the number of times per calendar day
Limited to the available Account balance
ACH Credits initiated from the App to an Eligible Account*
No limit to the number of times per calendar day
Up to $5,000.00 per calendar day
Maximum of up to $10,000.00 per calendar month
Limited to 20 transactions per calendar month
$1.00 minimum transaction amount
Up to $250.00 per calendar week
Up to $1,000.00 per calendar month
*Acceptance of ACH Credits may vary by financial institution. Please contact the bank you wish to send funds to prior to initiating an ACH Credit to determine if restrictions apply.
Electronic Funds Transfer Services
The following terms are used to describe Electronic Funds Transfer (“EFT”) services. “Automated credits” or “direct deposits” are deposits made to your Account by electronic means. “Automated debits” and “automated payments” indicate payments authorized by you to be made from your Account by electronic means. “Online Transfers” are the movement of funds between your Account and any Eligible Account by use of the App or the Website.
When you accept direct deposits or authorize automatic payments/debits or transfers to or from your Account, you agree to these terms and conditions.
Other relevant terms and conditions described elsewhere in the Agreement also apply as long as they are consistent with Regulation E.
Types of Electronic Funds Transfers Available
You may arrange with another party, such as your employer or a government agency, to electronically deposit funds on a one-time or recurring basis directly to your Account.
You may authorize another party, such as a merchant, to make a one-time or recurring payment(s) using the Account and bank routing numbers, directly from your Account subject to the established limitations on withdrawals and transfers.
You may also direct that funds be transferred from your Account to an Eligible Account you own using the transfer option in the App as described in Section I. C. 2 labeled, “Transferring Funds from Your Account.”
You may use the Card to make purchases at merchants that accept the Card or to obtain cash at ATMs, Over The Counter cash and, subject to availability, cash back at POS terminals.
Limitations on Transfers, Amounts and Frequency of Transactions
You may make cash withdrawals and POS purchases, not to exceed the established limits for your Account. See the sections labeled “Cash Access and Transaction Limitations” for details about the limits.
If your Account is closed, blocked or suspended for any reason, you will not be able to transact using your Card (including at an ATM).
Right to Receive Documentation of Electronic Funds Transfers
Statements. You will have access to an electronic periodic statement that can be accessed through the App.
Direct Deposits or Automated Credits. If you have arranged to have direct deposits made to your Account at least once every sixty (60) days from the same person or company, call 833-33-AHEAD (833-332-4323) to find out if the deposit has been made.
Right to Stop Payment of Preauthorized Transfers and Procedures for Doing So
If you have told us in advance to make regular payments out of your Account, you can stop any of these payments. Here’s how:
Call us at 833-33-AHEAD (833-332-4323) in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within fourteen (14) days after you call.
To stop a recurring ACH transfer to a merchant you preauthorized to debit your Account, please contact the merchant to request cancellation of the recurring payment.
If the merchant with whom you arranged recurring ACH transfers from your Account is unable or unwilling to stop the transfer, call 833-33-AHEAD (833-332-4323) to request a stop on such payment. Your request to stop payment must be received at least three (3) business days before the payment is scheduled to be made. Such a stop payment request will cancel a single, i.e. one (1) recurring payment. If you want to permanently stop all recurring payments to a specific merchant you will be required to put your request in writing and send it to Customer Service at 1750 Broadway, Suite 300, Oakland, CA 94612 within fourteen (14) days after your notification to stop such payments. You will need to tell us the name of the payee, the dollar amount of the payment and the date of the payment. If written stop payment notification is not received within fourteen (14) days, the payment in question will be honored as originally authorized and future payments will not be permanently stopped.
Notice of Varying Amounts
If these regular payments may vary in amount, the person you are going to pay must tell you the transfer date and the amount of the transfer ten (10) days before each payment is scheduled to take place. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits you set).
Liability for Failure to Stop Payment of Preauthorized Transfer
If you order us to stop a preauthorized payment three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
Your Liability for Unauthorized Transfers
Contact us at once if you believe your Card, PIN or Account number has been stolen. Telephoning is the best way to minimize your possible losses. If you believe your Card, PIN or Account number has been lost or stolen, or that someone has transferred or may transfer money from your Account without your permission, call 833-33-AHEAD (833-332-4323). Under Visa U.S.A. Inc. Operating Regulations, your liability for unauthorized Visa debit transactions on your Account is $0.00 if you are not grossly negligent or fraudulent in the handling of your Card. This reduced liability does not apply to certain commercial card transactions, transactions not processed by Visa or to ATM transactions outside the U.S. You must notify us immediately of any unauthorized use. In the event that the Visa Zero Liability Rules do not apply, if you notify us within two (2) business days after you learn of any unauthorized transactions, you can lose no more than $50.00 if someone used your Account without your permission. If you do not notify us within two (2) business days after you learn of the loss or theft of your Card, Account number or PIN and we can prove that we could have stopped someone from using your Account without your permission if you had promptly notified us, you could lose as much as $500.00.
Also, if you become aware of or your statement shows transactions that you did not make, notify us at once following the procedures stated in the section labeled “Information About Your Right to Dispute Errors”. If you do not notify us within sixty (60) days after the statement was made available to you, you may not get back any of the money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had notified us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. If your Card, PIN or Account number has been lost or stolen, we will close your Card and/or Account to keep losses down and send you a replacement Card and/or Account number.
If your Account changes you must immediately notify your employer or any other payors or merchants. You must provide them with your new Account number to ensure that your direct deposit and/or ACH Debit activity continues uninterrupted.
Our Liability for Failure To Complete Transactions
If we do not properly complete a transaction from your Account or Card on time or in the correct amount according to our Agreement with you; we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
If through no fault of ours, you do not have enough funds available in your Account to complete the transaction;
If a merchant refuses to accept your Card or Account number;
If an ATM where you are making a cash withdrawal does not have enough cash;
If an electronic terminal where you are making a transaction does not operate properly, and you knew about the problem when you imitated the transaction;
If access to your Card or Account has been blocked after you reported your Card or Account number lost or stolen;
If there is a hold or your funds are subject to legal or administrative process or other encumbrance restricting their use;
If we have reason to believe the requested transaction is unauthorized;
If circumstances beyond our control (such as fire, flood, or computer communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken; or
Any other exception stated in our Agreement with you.
We may disclose information to third parties about your Account, Card or the transactions you make:
Where it is necessary for completing transactions;
In order to verify the existence and condition of your Account or Card for a third party, such as a merchant;
In order to comply with government agency, court order, or other legal or administrative reporting requirements;
If you consent by giving us your written permission;
To our employees, auditors, affiliates, service providers, or attorneys as needed; or
Otherwise as necessary to fulfill our obligations under this agreement.
Information About Your Right to Dispute Errors
In case of errors or questions about your electronic transactions, call 833-33-AHEAD (833-332-4323), write to 1750 Broadway, Suite 300, Oakland, CA 94612 or email us at firstname.lastname@example.org if you think your statement or receipt is wrong or if you need more information about a transaction listed in the statement or receipt. We must hear from you no later than sixty (60) days after we provided the FIRST statement on which the problem or error appeared. You will need to tell us:
Your name, Account number and/or 16-digit Card number;
Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information; and,
the dollar amount of the suspected error.
If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days.
We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Account.
For errors involving new Account, POS transactions or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For new Account, we may take up to twenty (20) business days to credit your Account for the amount you think is in error.
We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting us at the phone number or address shown at the beginning of this section.
Truth in Savings Disclosures
This is not an interest bearing account. No interest will be paid.
Minimum Balance Requirements. There is no initial deposit required to open an Account. You may deposit any amount you wish when opening the Account, subject to the limitations provided in Section I. C. 1 labeled, “Deposits to the Account.”
Transaction Limitations. Minimum and maximum withdrawal limitations apply. See the section labeled “Cash Access and Transaction Limitations” for full information regarding these limits.
English Language Controls
Any translation of this Agreement is provided for your convenience. The meaning of the terms, conditions and representations herein are subject to definitions and interpretations in the English language. Any translation provided may not accurately represent the information in the original English.
For member service assistance or additional information regarding your Account, please contact:
Ahead Financials, LLC1750 Broadway, Suite 300, Oakland CA 94612
Support Email: email@example.com
Customer Service Phone Number: 833-33-AHEAD (833-332-4323)
Report your card lost or stolen by calling 833-33-AHEAD (833-332-4323) at any time.
Customer Service agents are available to answer your calls:Monday through Saturday, 7:00 a.m. to 7:00 p.m. Central, Sunday 9:00 a.m. to 5:00 p.m. Central (holidays excluded).
From time to time we may monitor and/or record telephone calls between you and us to assure the quality of our member service team or as required by applicable.
No Warranty Regarding Goods or Services as Applicable
We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase using your Account.
No Warranty of Availability or Uninterrupted Use
From time to time, services related to Ahead and the Account may be inoperative. When this happens, you may be unable to access the Website or App, and you may be unable to use the Account or obtain information about the Account. Please notify Ahead if you have any problems using the Account, Website, or App. You agree that, except as required by applicable law, Ahead and the Bank will not be responsible for temporary interruptions in service due to maintenance, website changes, or failures, nor shall Ahead or the Bank be liable for extended interruptions due to failures beyond Ahead or the Bank's control, including but not limited to the failure of interconnecting and operating systems, computer viruses, forces of nature, labor disputes and armed conflicts.
Limitation of Liability
Except as otherwise expressly provided in this Agreement or as otherwise required by applicable law, the Bank, the Bank's affiliates, and the parties with whom the Bank contracts in order to offer your Account and related services are neither responsible nor liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating in any way to the your Account, any products or services purchased using Account, or this Agreement (as well as any related or prior agreement you may have had with the Bank).
At the Bank's request, you agree to defend, indemnify, and hold harmless the Bank, Ahead and each of their respective parents, subsidiaries, and other affiliated companies, the Bank and their employees, contractors, officers, and directors against any and all claims, suits, damages, costs, lawsuits, fines, penalties, liabilities, and expenses (including, without limitation, reasonable attorneys' fees) that arise from your violation of this Agreement, applicable law, or any third-party rights or your fraud or willful misconduct. The Bank and Ahead reserve the respective right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate in asserting any available defenses.
No Warranty of Availability or Uninterrupted Use
Any claim, dispute, or controversy (“Claim”) arising out of or relating in any way to: i) this Agreement; ii) the Account; iii) your acquisition of the Account; iv) your use of the Account; v) the amount of available funds in the Account; vi) advertisements, promotions or oral or written statements related to the Account, as well as goods or services purchased with the Account; vii) the benefits and services related to the Account; or viii) transactions made using the Account, no matter how described, pleaded or styled, shall be FINALLY and EXCLUSIVELY resolved by binding individual arbitration conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. This arbitration agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act (9 U.S.C. 1-16).
We will pay the initial filing fee to commence arbitration and any arbitration hearing that you attend shall take place in the federal judicial district of your residence.
ARBITRATION OF YOUR CLAIM IS MANDATORY AND BINDING. NEITHER PARTY WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM THROUGH A COURT. IN ARBITRATION, NEITHER PARTY WILL HAVE THE RIGHT TO A JURY TRIAL OR TO ENGAGE IN DISCOVERY, EXCEPT AS PROVIDED FOR IN THE AAA CODE OF PROCEDURE.
For a copy of the procedures, to file a Claim or for other information about this organization, contact it at: AAA, 335 Madison Avenue, New York, NY 10017, or at www.adr.org.
All determinations as to the scope, interpretation, enforceability and validity of this Agreement shall be made final exclusively by the arbitrator, which award shall be binding and final. Judgment on the arbitration award may be entered in any court having jurisdiction.
NO CLASS ACTION, OR OTHER REPRESENTATIVE ACTION OR PRIVATE ATTORNEY GENERAL ACTION OR JOINDER OR CONSOLIDATION OF ANY CLAIM WITH A CLAIM OF ANOTHER PERSON OR CLASS OF CLAIMANTS SHALL BE ALLOWABLE.
This arbitration provision shall survive: i) the termination of the Agreement; ii) the bankruptcy of any party; iii) any transfer, sale or assignment of your Account, or any amounts owed on your Account, to any other person or entity; or iv) closing of the Account. If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions shall remain in force.
IF YOU DO NOT AGREE TO THE TERMS OF THIS ARBITRATION CLAUSE, DO NOT ACTIVATE OR USE THE CARD OR ACCOUNT. CALL TO CLOSE THE ACCOUNT AND REQUEST A REFUND, IF APPLICABLE.
All fee amounts will be withdrawn from your Account and will be assessed as long as there is a remaining balance in your Account, except where prohibited by law. Any time your remaining balance is less than the fee amount being assessed, the balance of your Account will be applied to the fee amount resulting in a zero balance on your Account.
ATM Withdrawal Fee
$2.50 (per withdrawal at Non-Allpoint ATMs)*
Express Shipping Fee (Replacement Card)
$15.00 per Card when you opt into express shipping of a Replacement Card
Instant Transfer Fee
1.5% (min $0.25, maximum of $15.00) of the transaction amount
ACH Transfer Fee
Transfers to Eligible Accounts may be subject to fees assessed by the issuer of the Eligible Account
*No charge for Allpoint (in-network) ATM withdrawals. If you use an ATM outside the Allpoint network for any transaction, including a balance inquiry, you may be charged a separate fee by the ATM operator even if you do not complete a withdrawal. This ATM fee is a third-party fee amount assessed by the individual ATM operator only.
FUNDS AVAILABILITY POLICY
Information contained in this section is provided to assist you in understanding our Funds Availability Policy. All deposits into accounts opened through the Bank are processed at a Bank processing facility.
We make funds available according to the type of deposit and when the funds are applied or credited to your Account. Some types of deposits may not be available for immediate use. When we delay the availability of funds or place a hold on a deposit made to your Account, you may not withdraw those funds, and we will not use them to pay any debits, such as ACH transfers or payments, bill pay transactions or transactions using your Card during the hold period. We have the right to refuse any deposit.
If final payment is not received on any item you have deposited into your Account, or if any direct deposit, ACH transfer credit is returned to us for any reason, you agree to pay us the amount of the returned item.
The length of the delay in the availability of funds varies depending on the type of deposit.
The length of the delay in the availability of funds is counted in business days from the day your deposit is applied to your Account. For purposes of these disclosures, our business days are Monday through Friday. Federal holidays are not included. Deposits received by midnight Mountain Time will be considered current-day deposits. Any deposits received after that time will be processed the following business day.
Same Day Availability
The length of the delay in the availability of funds is counted in business days from the day your deposit is applied to your Account. FFunds received from preauthorized electronic payments such as payroll direct deposits, or other preauthorized electronic payments will be available on the day the deposit is applied to your Account.
ACH Credits received from an external bank account will be applied to the Account when we have verified the external account and received payment on collected funds. Once the funds are applied to the Account, they will have same day availability.
or purposes of these disclosures, our business days are Monday through Friday. Federal holidays are not included. Deposits received by midnight Mountain Time will be considered current-day deposits. Any deposits received after that time will be processed the following business day.
Electronic transfers depositing into the Account initiated through the App or Website may take up to five (5) business days from the date of the initial request but will post on the payment date of the deposit once the money has reached the Bank and/or Ahead.
This Agreement is effective 07/7/2021.